ClearCue ("we", "our", or "the Platform") provides AI-powered communication coaching and scenario simulation tailored for Virtual Assistants (VAs), Customer Service Representatives (CSRs), and account managers in the insurance industry. We recognize the sensitive nature of insurance transactions, loss runs, policy declarations, and policyholder inquiries.
2. Information We Collect
Account Identifiers: Name, professional email address, agency affiliation, and authentication credentials (securely hashed via salted bcrypt).
Coaching Submissions: Text snippets, practice draft emails, and pronunciation audio recordings submitted for real-time 7 Cs analysis and AI feedback.
Performance Telemetry: Accuracy scores, streak days, flashcard completion counts, and mock call duration metrics stored in MongoDB Atlas to power your competency dashboard.
3. Zero-Retention Coaching Mode & AI Data Usage
ClearCue operates with an insurance privacy-first architecture:
Input text analyzed by our local heuristic NLP engine is evaluated purely in memory.
Submissions sent to optional Gemini AI cloud evaluation are processed transiently and are never used to train public machine learning models.
We encourage users to omit policyholder Social Security Numbers (SSNs), payment card numbers, or personally identifying financial account details.
4. Data Storage & Security
All user progress and account data are encrypted in transit via TLS 1.3 and at rest in our enterprise cloud database (MongoDB Atlas). We implement strict Role-Based Access Control (RBAC) separating Master, Admin, Teacher, and Trainee privileges.
5. Your Rights (GDPR & CCPA Alignment)
You have the right to inspect, export, or permanently delete your practice history and profile records at any time. Supervisors and agency directors can manage team member access via the Admin Portal.
6. Contact Us
If you have questions regarding data privacy or agency enterprise agreements, contact our Data Governance team at privacy@clear-cue.onerishi.in.